Flexible cancellation
Best price guarantee – Always at the best price with us
Free WiFi
When is the hotel room ready for occupancy on the day of arrival?
Check-in is possible from 3 pm.
When must the hotel room be vacated on the day of departure?
Check-out is until 12 noon.
Is a parking space available?
Near the hotel there is a public car park:
- Neuenfelder Straße 31, 21109 Hamburg, parking fees: € 14.00/24 hours, multiple entry and exit possible , distance: 3 minutes on foot.
For electric cars, a charging station of "type 2" is available directly at the hotel, the cost is € 14.00 per day.
Is there a lift available?
The hotel has a lift
.Is air conditioning available?
The hotel does not have air conditioning.
.At what times is the reception desk staffed?
The reception is staffed 24 hours a day.
.Is breakfast included in the room rate?
Breakfast is not included in the room rate. The breakfast price is € 17,00 per person.
What are the breakfast times?
Breakfast is served Monday to Friday from 6:00 to 10:00 and Saturday to Sunday from 7:00 to 11:00
.Is there WiFi in the hotel?
WiFi is available free of charge throughout the hotel.
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Does the full price have to be paid for children?
Children up to 12 years stay free of charge in their parents' room. Extra beds are available on request for € 15.00 per night.
.Are pets allowed?
Pets are allowed on request, the cost is € 10.00 per night.
.Are there smoking/non-smoking rooms?
The Raphael Hotel Wälderhaus is a pure non-smoking hotel.
.What payment options are available?
The following means of payment are possible: cash, Girocard, Eurocard/Mastercard, Visa, American Express, Diners Club.
.Are there extra fees?
The city of Hamburg levies a culture and tourism tax for overnight hotel stays, which is included in the room rate.
